Complaints Policy

UK PonyCon is committed to providing an inclusive, engaging and fun space for all fans of My Little Pony, from our in-person convention to the online spaces we support. In order to do this we need you to tell us when we get things wrong. We want to help resolve your complaint as quickly as possible.

We handle any expression of dissatisfaction with our services which calls for a response as a complaint. We listen to your complaints, treat them seriously and learn from them so that we can continuously improve.