How to buy tickets to UK PonyCon 2022
So you’re interested in coming to UK PonyCon? You’ll need a ticket. We try to make buying tickets as easy as possible, but we know that sometimes having a bit of extra advice can be helpful, particularly if you’re aiming to snag one of our limited-quantity silver or gold sponsor tickets. So how do you do it? Read on to find out more.
Decide what kind of ticket you want to buy by comparing the options on the Tickets page
Go to our Tickets page to compare the options. Most people buy “standard” tickets that include admission, badge and con book.
We also have three different “sponsor” tickets that offer extra perks and help fund the convention, but cost extra money. Sponsor tickets include admission, so you don’t need to buy a standard ticket as well.
If you’re going in a group, a family ticket might be better value than buying separate tickets. You don’t actually need to be a family - a friend group is fine too. Family tickets can be used in two ways:
Up to two people over the age of 14 and up to two people between the ages of 5 and 13
Or, one person over the age of 14 and up to four people between the ages of 5 and 13
Adult tickets are for people aged 14 and over. Child tickets are for people aged 5 to 13 inclusive. Children aged 4 and under at the start of the convention go free and don’t need a ticket.
Children aged 13 and under must be accompanied by an adult aged 18 or over with a valid ticket at all times. Attendees aged 14 or 15 must be accompanied by an adult aged 18 or over with a valid ticket on Saturday evening from 18:00.
Click a button on the tickets page or click the Shop link on the main menu to go to the Shop page
Find the ticket you’d like to buy and click on it
Read the title, price, and details to understand the important information and check it’s definitely what you want to buy
Change the quantity box if you want to buy more than one item
Click the blue “Add To Cart” button
A pop-up will appear with at least one question. It will ask you enter the names of the people who will use the ticket, if it’s different to who’s buying it. If you’re buying a sponsor ticket, you’ll be asked extra questions so we can fulfil your order, like the name to credit in the thank you page. When you’re finished answering the questions, click the black “Add To Cart” button.
Now the item is in your cart, click the cart icon in the top right corner of the page
Check the contents of the cart are as you expect: ticket name, quantity, and total price.
Click the blue “Checkout” button to begin the checkout process
Enter your email address. If you like, you can optionally tick the checkbox below the email box to sign up to our email newsletter. Then click the black “Continue” button
You’ll be asked if you’d like to request a personal assistant ticket. Personal assistant tickets are available for attendees who need to bring an accompanying person with them to support them to have the best possible experience. You can read more about this on our accessibility statement page. Choose either “Not required”, “One personal assistant ticket requested for this order” or “Multiple personal assistant tickets requested for this order” then click “Continue”.
If you’ve received a discount code, enter it now and click apply.
It’s time to enter your billing address. Enter your first name, last name, address line 1, and address line 2. The country is automatically selected as “United Kingdom” and you can change this if you need to. Then enter your postal code, city, and county.
Check you’ve entered the details correctly, then click the yellow “Pay with PayPal” button
A pop-up will appear and ask you to log in with PayPal. Follow the instructions from PayPal to log in, select a funding source and continue. Eventually it will close and take you back to our checkout
You’re now on the last step: Review & Purchase. You can click the links to read about our returns policy, terms and conditions, and privacy policy. If you’re happy to place the order and pay, click the black “Purchase” button.
Our website will process the order and when it completes successfully it will say “Order Confirmed” and confirm your order number, the total price you paid and the email address where it sent the order confirmation email. You’ll need to show that email to us when you arrive at the convention to collect your badge.
If you experience any difficulties placing an order, or notice a mistake after the order has gone through, you can email us at store@ukponycon.co.uk. If you’re emailing about an order that you already placed, please include the order number. If you placed an order but don’t know the order number, please provide information like your name, the approximate date when you placed the order, and what you bought, so that we can locate it.
