UK PonyCon is committed to ensuring that everyone can enjoy the convention, regardless of physical or mental disabilities.
Guide dogs, or other service animals, are permitted at the convention. Other dogs and animals are not permitted.
Attendees who find queuing for long periods of time difficult can use the priority queue for fast-track entry into the convention. This will be clearly signposted and members of the UK PonyCon team will be on hand to assist. Please note however, that you will not be admitted to the event before the advertised admittance time for your ticket type. If you feel you need any extra assistance or somewhere to sit down, please don't hesitate to ask a member of the UK PonyCon team who will be more than willing to help.
Wheelchair users and their personal assistant(s) are entitled to take seats at the front of the event rooms, or within the priority seating areas. If you are unsure or find that there is no space available for you, please ask a member of the UK PonyCon team who will do their best to accommodate you. We appreciate that there wasn't enough room in some of the event areas last year and aim to improve this in 2018.
The venue this year is based over multiple levels, which are fully accessible and serviced by multiple lifts. Access to all events rooms and areas of the convention is available with stepless routes.
Please contact us if you would like any more information and we'll be happy to provide it for you.
For 2017 we put together a venue and accessibility guide which contained information about the venue, the decor, seating, toilets, lighting etc. This is available to download here for reference. It is aimed at helping those attendees who would like additional information about the event and the venue so that they can plan and prepare themselves better.
We are intending to do the same for the 2018 convention. Please contact us if you have any suggestions for content to include in the guide, or have any questions that it does not address. We can also provide the guide in an alternative format upon request.
We'd like to thank Nine Worlds Geekfest for inspiration for this guide.
Free tickets for personal assistants (or carers) of disabled attendees are only available by emailing us after purchasing the appropriate ticket(s) for the attendee and the rest of your group. They are not available on-the-door.
The personal assistant ticket is valid for the same duration as the attendee's ticket and is equivalent to a standard ticket. Children aged 13 and under at the time of the event must be accompanied by a paying adult.
If the attendee has purchased a VIP ticket, the personal assistant is also entitled to early entry and priority seating when accompanying the attendee, however they will not receive any other benefits of the VIP ticket. If the personal assistant wishes to take advantage of any other benefits of the VIP ticket, they should purchase one for themselves as well.
We will ask that you provide us with proof of eligibility before a personal assistant ticket will be issued. In line with Attitude is Everything's guidance for event organisers, a copy of one of the following documents will automatically entitle the attendee to one free personal assistant ticket:
Requests for a personal assistant ticket without a copy of one of these documents, or for multiple personal assistant tickets, will be considered on a case-by-case basis.
Children who qualify for personal assistant tickets must still be accompanied by a paying adult, however tickets for personal assistants can be issued in addition to the purchased adult ticket. Please contact us to discuss, but the general best arrangement will be: